Shipping policy
At Pooch + Pup , we want your pup’s new gear to arrive as quickly and safely as possible. Below is everything you need to know about our shipping options and policies, so you and your furry friend can start serving, storing and strutting in style ASAP!
Shipping Rates & Delivery Times
- We offer free Standard Shipping (Australia) for orders over $100.
- Standard Shipping (Australia): Flat rate of $9.95 for all orders. Delivery typically takes 3-7 business days depending on your location.
- Express Shipping (Australia): Need it faster? Choose express for a flat rate of $19.95, and your order will arrive in 1-3 business days.
- International Shipping: We ship worldwide! Shipping rates are calculated at checkout based on your location, and delivery times will vary by region. Expect your package to arrive within 7-14 business days.
Order Processing Time
We aim to pack and ship your order within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
Once your order is packed and on its way, we’ll send you a tracking number so you can keep an eye on your delivery. You’ll know exactly when to expect your pup’s next adventure to arrive at your doorstep!
Shipping Partners
We work with trusted shipping carriers to ensure your package gets to you safely and on time. You’ll receive real-time updates, and your furry friend’s new goodies will be with you in no time.
Important Shipping Info
- Please double-check your shipping address during checkout especially if you’re excited! We wouldn’t want your pup’s new gear ending up somewhere else.
- If there’s an issue with delivery, don’t worry reach out to us at info@poochandpuphq.com, and we’ll help sort it out.
Questions?
We’re always here to help! If you have any questions about shipping, feel free to drop us a line at info@poochandpuphq.com